Returns & Refunds FAQs

We are certain that you will be pleased with your purchase, but if there is a problem and you need to return an item, don't worry; we have been selling online for over a decade and have a return policy.

What is your return policy?

We want you to be satisfied with your purchase, and the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 protect you.

If you believe the item you purchased is not acceptable for any reason, please contact us within 90 days of receiving and return it unused for a refund or exchange.

We reserve the right to impose a handling fee if things are returned to us after the stipulated delivery period has passed.

According to the regulations, a retailer may deduct from your refund if the value of the items has been reduced as a result of you handling the goods more than required. The amount to which you may handle the products is the same as if you were evaluating them at a store.

What should I do if I want to cancel my order?

If you have not received notification that we have dispatched your purchase, please use the contact page as soon as possible to arrange a cancellation.

If you got a shipping notice, you must go through the returns process after you get your order.

How do I return something?

For some countries we can offer a prepaid return label, the cost of this will be charged in your local currency,

Australia, Canada, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, UAE, United States, United Kingdom.

Please use our contact page to start the return process.

Is it necessary for me to pay for return shipping?

Any return shipping fees are the responsibility of the customer.

When can I expect to receive my refund?

Please wait up to 21 days for the processing of your refund. However, the vast majority of refunds will be processed far more quickly.

We only offer refunds onto the original payment method used to make the order.

Will I get reimbursed for my original shipping costs?

Any shipping fees for the initial order are not refundable for orders placed outside of the United Kingdom.

Will you refund taxes and duties when I'm returning an item?

If you choose to return an item, we will refund you the purchase price only. Any taxes and duties applied at checkout are not refundable.

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