Returns & Refunds FAQs

We want you to be completely happy with your purchase and understand that sometimes things just don't work out. That's why we follow the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 to protect you.

For any watch returns please use our contact page for authorisation.

For items other than watches, if you're not satisfied with your purchase for any reason within 90 days of receiving it you can return your unused purchase using our global returns portal to generate return labels effortlessly, no matter your location. Whether you're in London or Tokyo, our courier services are here to assist you.

We do reserve the right to charge a handling fee from your refund if the value of the items has been reduced as a result of you handling the goods more than required. However, we want to assure you that you can handle the products in the same way as you would if you were evaluating them at a store.

If you have not received notification that we have dispatched your purchase, please use the contact page as soon as possible to arrange a cancellation.

If you got a shipping notice, you must go through the returns process after you get your order.

Returning your purchase is now simpler and hassel-free than ever. Our global returns portal allows you to generate return labels effortlessly, no matter your location. Whether you're in London or Tokyo, our courier services are here to assist you.

While we understand the convenience of exchanges, our system is designed to ensure a faster resolution for our customers.

Instead of exchanging items, we encourage customers to return the item(s) through our global returns portal for a refund. This allows you to swiftly repurchase the item or explore alternatives on our website.

Any return shipping fees are the responsibility of the customer.

Please wait up to 21 days for the processing of your refund. However, the vast majority of refunds will be processed far more quickly.

We only offer refunds onto the original payment method used to make the order.

Any shipping fees for the initial order are not refundable for orders placed outside of the United Kingdom.

Please see our taxes FAQ