Ordering & Payment

Do you require help in placing an order? Don't worry, we've got all the answers right here.

Can i view my orders?

If you created an account when you placed your order you will be able to see your order details.

If you checked out as a guest you will not be able to log into to be able to see any information. If then you create an account unfortunately we will not be able to link you guest orders to the new account.

Can i order over the telephone?

Unfortunately due to PCI data regulations we are unable to take telephone orders.

I have a problem when making a payment?

Sometimes there can be problems placing the payment for your order, there are a few things you can try to resolve this.

You can try using a different device or browser, this can sometimes solve the problem.

If your card payment is not being taken, you can try using the Paypal option. Please note you do not need to have a Paypal account (or create one) you can just follow the instructions to enter you card details as you normally would.

If you still have problem, please, contact our team and we will be happy to help you.

  • Protecting the rainforest

    We are committed to playing our part to protect the natural world for
    future generations. We have been protecting trees in the rainforest to
    help fight climate change.

    Find out more
  • Offsetting our carbon footprint

    We have been a carbon neutral business since 2020 as we offset the same
    amount of greenhouse emissions we produce. Over the years we have
    reduced our carbon footprint, switched to renewable electricity and
    offset what we cannot yet reduce by investing in a range of carbon
    offsetting projects.

    Find out more