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How long will delivery take?

Our team will carefully pack and send your order out by the next working day. For UK deliveries you would normally receive it the next Royal Mail postal day. Delivery can take between 7 – 21 days for International orders.

Can I get it quicker?

Yes, for an additional cost we offer Express Tracked service for most countries, this usually takes 1 – 3 days and comes with full tracking.

Do you ship to my country and how much will it cost?

We send thousands of shipments out every week internationally around the world from our office in the UK.

For a small number of countries we are not able to offer a service at the moment. To check for shipping options, please add an item to your cart, you can then “view basket” and quickly select your country to see the shipping options and cost.

My order hasn't arrived?

If you’re still waiting for your order to arrive there are a few things you can check:

  • Delivery date – Orders sent within the UK can take between 2-7 days to arrive after the shipping date. International orders can take between 7-21 days and sometimes there can be a delay in customs, so you may find you will need to wait a few more days.
  • Delivery address – Have you entered your delivery address correctly? It’s always worth double checking the address you entered was correct.
  • Check with your neighbours – Please ask your neighbours to see if they have your order as it may have been delivered to the incorrect address.
  • Deliveries to apartment blocks or offices – The delivery address is located in an apartment block or office, it may be worth checking at a reception or similarly, with neighbours or colleagues.
Tracking number?

Our standard delivery service doesn’t come with tracking, however, our shipping is very fast. If you have placed an order and you selected the Express option you should receive your tracking number in the following email.

What is the return policy?

We want you to be happy with your purchase and you are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If for any reason you feel that the item you have purchased is not suitable, please contact us within 14 days of receipt and return it, unused, for a full refund or exchange.

We reserve the right to charge a handling fee in the case of items being returned to us outside of the specified delivery time. The regulations state that a retailer can make a deduction from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If you are looking to return an item please contact us on the form below.

I've received my order and there is something wrong

If you have received your order and it’s not quite as expected, firstly we’re very sorry to hear this!

Please send our team an email with as much information about the problem and please included the information:

  • Your order number
  • What the issue is
  • If you have worn the product or not
  • A few images showing the issue
I've returned my order, where is my refund?

Please allow up to 21 days for your refund to be processed. However the majority of refunds will be actioned a lot quicker.

Can I view my orders?

If you created an account when you placed your order you will be able to see your order details.

If you checked out as a guest you will not be able to log into to be able to see any information. If then you create an account unfortunately we will not be able to link you guest orders to the new account.

When ordering by card I get CVV payment error?

This is because the three digit CVV number you have entered has not been able to match it to the details held at you bank.

The three digit security code is known as the CVV (Card Verification Value) or CVN (Card Verification Number). It is a number that is printed, not imprinted, on your Visa, Mastercard or Bankcard.

Visa, Mastercard, and Bankcard card members can find their CVV/CVN number in the signature area of your card. Your card number should be printed here along with a three-digit number at the end. This is your CVV/CVN number.

If you have seen this error the transaction will have been voided by the payment system, but you may still see them on your bank account. Occasionally the bank you have used to make the payment do not act on the void notification straight away. But you can be assured that the funds haven’t been taken out of your account, but will be on hold until your bank has acted on the void request. If you call up your bank they should be able to see the void request and remove the fund holding.

When ordering by card I get AVS Payment Error?

For security protection the payment system needs to validate the billing address you have entered with the address of the bank card.

If you believe you have entered the correct address it appears it has not been successful, we would recommend to contact you bank who would be able to assist you further.

The other option is to use the Paypal option, please not you do not need a Paypal account and you can use your bank card as your would normally.

I have a problem when making payment?

Sometimes there can be problems placing the payment for your order, there are a few things you can try to resolve this.

You can try using a different device or browser, this can sometimes solve the problem.

If your card payment is not being taken, you can try using the Paypal option. Please note you do not need to have a Paypal account (or create one) you can just follow the instructions to enter you card details as you normally would.

If you still have problem, please, contact our team and we will be happy to help you.

Can I order over the telephone?

Unfortunately due to PCI data regulations we are unable to take telephone orders.

Metal Curved End Pieces

Our generic curved metal end pieces we sell have not designed to fit a particular watch.

Because the watch case sizes and spring bar hole positions vary on different watches (even with the same lug width), it is difficult to design curved ends that will fit all watches, so there may be some slight adjustment required to get the strap to fit nicely.

Your local jeweller maybe able to help with fitting.

Out of Stock Items

We are re-stocking products all the time, but some times it can be a few months before they are available again, you can sign up for our back in stock notification and we will send you an email as soon as they are back in stock.

Repairs

Unfortunately we are not able to offer a repair service to products.

How do I know what size strap I need?

The first thing you will need to find out is the lug width of your watch. This is the width of the gap where the strap attaches to the watch head. You If you need some help with sizes, please take a look at our size help page here!

How do I know what size strap I need?

The first thing you will need to find out is the lug width of your watch. This is the width of the gap where the strap attaches to the watch head. You If you need some help with sizes, please take a look at our size help page here!

Can I view my orders?

If you created an account when you placed your order you will be able to see your order details.

If you checked out as a guest you will not be able to log into to be able to see any information. If then you create an account unfortunately we will not be able to link you guest orders to the new account.

How do I sign up for WatchGecko newsletters?

It’s simple to sign up for our newsletter, if you scroll to the bottom of this page you will see our newsletter sign-up box, just simply enter your email address.

Once you have done this we will send you a confirmation subscription email that you will need to agree to before we add you into our newsletter list. This email may get filtered into your spam or promotions folder, so please keep an eye out for it.

We will keep you updated on money-off vouchers, exclusive offers, and latest product news. We will treat you details with utmost care, and of course you can opt out at any time.

How do I use discount codes?

If you have one of our official discount codes, to use them if you click on your cart and then select “View Basket & Checkout” you will see an option to enter your discount code. Please always refer to the terms and conditions relating to the individual WatchGecko discount codes.

What if I forget to use my code after I have place an order?

Discount codes are only valid at the time of ordering and can not be applied after you have made the purchase.

I have more than one discount code, can I use them?

Only one discount code is valid, and cannot be applied in conjunction with any other offer/discount codes.

How does VAT (sales tax) effect prices on WatchGecko website?

No additional tax will be added or subtracted at the checkout for any purchases.

All buyers will pay the same price regardless of their location.

For buyers in the UK and European Union the VAT (sales tax) element of the order is paid by WatchGecko.

Orders that are sent outside of the UK and the European Union do not have this tax paid and so these customers may be liable for additional import taxes and customs duties.

The main benefit for customers is that we can offer the same low prices for all buyers regardless of their location.

How does the exchange rate effect the price?

Our products are priced in British pounds (GBP), but you can pay in you local currency using the exchange rate set by either PayPal or your bank card provider.

We offer an exchange rate selector and this will give you a very close figure of the cost of your order in either Euros or US Dollars.

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