Customer service information for customers in Canada

Customer service information for customers in Canada

Less than 1 min read
Andy Hillier


Guides Watch News

Andy Hillier


Guides Watch News

We are a UK based business but ship internationally every day and a significant number of these shipments are to customers in Canada.

Please remember that the quality of our products and the service we provide is, and always has been, our top priority. This page has customer service information specifically for customers in Canada.


Following feedback from our customers we have recently made some improvements to the way we ship items to Canada. This is due to an increasing number of delays and lost items reported to us by customers in Canada when we have shipped using standard airmail.

Here's what you asked for...

  • Fast and reliable delivery
  • A fully tracked service
  • No hidden extra charges

We have listened to your feedback and after evaluating various options we have partnered with DHL Express to provide a fully tracked and very fast delivery service, normally within 1-3 working days for all orders, with all taxes and duties already paid by us.

In addition, for your convenience you can choose one of six different delivery options while your shipment is en-route.

  • Choose your delivery date
  • Authorize a signature release
  • Leave with a neighbor, leasing office or security guard
  • Collect from DHL ServicePoint or Locker
  • Delivery to an alternate address
  • Put your deliveries on a vacation hold

Why not download the DHL Express Mobile app too, so you can manage your deliveries on the go?

You get all of this for the relatively small cost of £19.99 GBP (approximately CA$33.99) for all orders.

*These are approximate Canadian Dollar costs as the currency rate may fluctuate slightly. We are working to improve this, but at the moment the actual price you pay may be slightly different as the order will be processed in British Pounds. We realize that this is not ideal and we're working to resolve this for you in the next few months.


We offer an exchange rate selector and this will give you a very close figure of the cost of your order in Canadian Dollars. Our products are priced in British pounds (GBP), but you can pay in Canadian Dollars at the exchange rate set by either PayPal or your bank card provider.

Contact the Team

Please contact us by email via the contact us page.

Returns Policy

If for any reason you feel that the item you have purchased is not suitable, please contact us on the above details within 14 days (this has now been extended to 90 days during the COVID-19 pandemic) and our team will give you instructions on how to return your item to us.

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Andy Hillier

About the Author: Andy Hillier

I’m obsessive about the integrity of our brand, saying things how they are and listening carefully to feedback – especially when we, very occasionally, slip up. We’re all human here!

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