Categories: Articles & Guides & FAQs
Date: November 10, 2016
By: Jon Quinn

Confirmation of the way that VAT, exchange rates and import duties affect our prices. All buyers will pay the same price regardless of their location...

All orders placed on this website are sent out from our offices here in the UK, all items shown as in stock are here in the UK and no items are drop shipped. Our products are priced in British pounds, but you can pay in another currency at the current exchange rate. VAT is included for customers in the UK and import taxes are also included for most of our international customers.

For international customers, and import tax and duty for your order is paid by us for buyers in the UK, USA, European Union, Australia and Canada. Orders that are sent outside of these areas do not have taxes paid and so customers there may be liable for additional import taxes and customs duties. Please be aware of this before placing your order as these taxes are to be paid by the recipient of the goods on delivery. We reserve the right to charge a handling fee in the case of items being returned to us by the delivery company.

No additional tax will be added or subtracted at the checkout for any purchases.  So for the majority of our customers, the price you see is the price you pay.  This allows us to offer the same low prices to all buyers regardless of location.

Delivery to countries in the EU

We ship to the following countries EU countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Spain and Sweden.

Unfortunately, we are currently unable to offer a cost-effective delivery option to the following counties: Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.

Currency and exchange rates

We offer an exchange rate selector that displays the cost of your order in either Euros, US Dollars, Japanese Yen etc.  If you pay with a credit card, your payment will be processed in the currency shown.  If you pay with PayPal your payment will be processed using PayPal's exchange rate.