Customer Service Information for customers in the United States

Customer Service Information for customers in the United States

Andy Hillier


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We are a UK based business but ship internationally every day and a significant number of these shipments are to customers in the USA.

Please remember that the quality of our products and the service we provide is, and always has been our top priority. This page has customer service information specifically for customers in the USA.


Following feedback from our customers, we have recently made some improvements to the way we ship items to the USA. This is due to an increasing number of delays and lost items reported to us by customers in the USA when we have shipped using standard airmail.

Here's what you asked for...

  • Fast delivery
  • Reliable delivery
  • A fully tracked service
  • Free delivery options

We have listened to your feedback and after evaluating various options we have partnered with DHL Express and UPS to provide a fully tracked and very fast delivery service, normally within 1-2 working days for all orders.

With these services, you can take advantage of some fantastic benefits and delivery options while your shipment is en-route.

  • Choose Your Delivery Date
  • Authorize a Signature Release
  • Leave with a Neighbor, Leasing Office or Security Guard
  • Collect from ServicePoint or Locker
  • Delivery to an Alternate Address
  • Put Your Deliveries on a Vacation Hold

Why not download their mobile app too, so you can manage your deliveries on the go?

For orders under £100 ($138.00*) the delivery charge is £9.99 ($13.99*)
For any orders over £100 ($138.00*) good news! Your delivery is on us, it's absolutely FREE!

*These are approximate US Dollar costs as the currency rate may fluctuate. We are working to improve this, but at the moment the actual price you pay may be slightly different as the order will be processed in British Pounds. We realize that this is not ideal and we're working to resolve this for you in the next few months.

Does UPS or DHL Express deliver to APO (Army Post Office) box addresses?

Unfortunately, they are not able to deliver to PO, APO, or FPO box address, but you may request the shipment to be delivered to a local DHL Express station or another alternative address.

April 2021 NEW Shipping Update

We have now introduced a more cost-effective service for $2.99. We use UK Royal Mail airmail service for the first part of the journey, which will then be passed onto your local postal service when it reaches the US. Please allow a minimum of 20 working days for your order to arrive before contacting us, if you need it sooner please select express shipping.


We offer an exchange rate selector and this will give you a very close figure of the cost of your order in US Dollars. Our products are priced in British pounds (GBP), but you can pay US Dollars at the exchange rate set by either PayPal or your bank card provider.

Contact the Team

The best way to get in touch is via the contact us page.

We also operate a toll-free telephone line that is operational between 4 am - 12 pm (EST) 1-833-811-3353.

Returns Policy

If for any reason you feel that the item you have purchased is not suitable, please contact us within 14 days of delivery and our team will give you instructions on how to return your item.

For more details please see our support page.

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Andy Hillier

About the Author: Andy Hillier

About the Author: Andy Hillier

I’m obsessive about the integrity of our brand, saying things how they are and listening carefully to feedback – especially when we, very occasionally, slip up. We’re all human here!

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