Delivery FAQs

Please visit our delivery information page.

We understand that the cost of shipping is a concern, and we would like to take this opportunity to explain in more detail why it can be expensive.

The cost of international shipping is determined by several factors, including the speed, tracking services and the distance it needs to travel from the UK.

Most customers want to receive their orders as soon as possible, which is why we use express shipping services. Customers also prefer shipping with a tracking service for several reasons.

A tracking number provides peace of mind as it allows customers to track the status of their shipment and know when to expect delivery. This can be especially important and is why we use this service to ensure it arrives safely.

We do everything we can to keep the cost of shipping as low as possible, as well as providing a high level of service for our customers.

This means that all taxes and import charges associated with your order will be organised and paid for by us. We want your experience shopping with us to be as stress-free as possible.

We have been selling online and shipping internationally for over a decade (Established 2010). All of our orders are sent from our headquarters in England.

No, to avoid any additional charges or delays, all shipments are sent with any customs and import fees paid

Got a WatchGecko Account?

Yes, log into your account through the online store, and check the fulfilment status against your recent order. If the order has been fulfilled, click on the order information and you can find your tracking number.

No, as soon as your order has been fulfilled, you'll receive a shipping confirmation message, you will then be able to track your order through the tracking link.

After you have placed your order, our team will carefully pack and send your order out the next working day.

This aplies to orders that are placed between Monday and Friday. Weekends and Bank Holidays are not working days and therefore orders placed at these times may take a little longer to be processed.

If you’re still waiting for your order to arrive there are a few things you can check:

UK Delivery date– Orders sent within the UK normally take 1-2 working days to arrive after the shipping date. Sometimes they can take a little longer, so we do ask customers to allow up to 10 working days as Royal Mail will not consider an item lost until this time, see the following link Royal Mail’s policy for loss.

International delivery date– orders can take between 7-21 days and sometimes there can be a delay in customs, so you may find you will need to wait a few more days.

Delivery address– Have you entered your delivery address correctly? It’s always worth double-checking the address you entered was correct.

Check with your neighbours– Please ask your neighbours to see if they have your order as it may have been delivered to the incorrect address.

Deliveries to apartment blocks or offices– The delivery address is located in an apartment block or office, it may be worth checking at reception or similarly, with neighbours or colleagues