My order hasn't arrived?

If you’re still waiting for your order to arrive there are a few things you can check:

  • Delivery date – Orders sent within the UK can take between 2-7 days to arrive after the shipping date. International orders can take between 7-21 days and sometimes there can be a delay in customs, so you may find you will need to wait a few more days.
  • Delivery address – Have you entered your delivery address correctly? It’s always worth double checking the address you entered was correct.
  • Check with your neighbours – Please ask your neighbours to see if they have your order as it may have been delivered to the incorrect address.
  • Deliveries to apartment blocks or offices – The delivery address is located in an apartment block or office, it may be worth checking at a reception or similarly, with neighbours or colleagues.