Andy Hillier
Latest Articles
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How to contact us
If you haven’t found the answer you’re looking for in the above help, please contact our support team at [email protected]
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Why don't you have cheaper international shipping options?
We have had too many unhappy, frustrated international customers complaining that their orders take too long to arrive. Sometimes over a month or even not arriving at all when sent with a standard international airmail postal services.
We needed to take action and decided to send our international orders using an express, fully tracked airmail service by either UPS or DHL Express.
These shipping options have some other great added benefits –
Choose your delivery date.
Authorize a signature release.
Leave with a neighbour.
Collect from a service point.
Delivery to an alternative address.
Put your deliveries on hold.These fantastic postal services are expensive, so we take care of some of the cost.
We want our customers to be happy, receive their orders quickly without delays with the full assurance they can accurately track their order.
As an alternative suggestion, some international customers use freight forwarding companies with a UK delivery address, so they pay UK shipping rates. This can enable them to consolidate and ship many UK orders in one shipment, therefore, lowering the cost.
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Concerned about VAT as the UK is now outside the EU (Brexit)?
Please read our article for information relating to ordering from WatchGecko now the United Kingdom has left the European Union, also known as Brexit click here
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Can I get a prepaid return label?
UK Customers
Yes, we can offer to send you a prepaid returns label to print and send your items back. You will need to drop this off at your local post office and ask for a receipt for proof of return postage. The cost of the label is £6.99 and this will be deducted from your refund. Please contact the team from this page for more information.Customers outside the UK
Yes, for some countries we can offer a prepaid tracked returns label. The cost of the label is £6.99 (GBP) and this will be deducted from your refund. Here is a list of countries this service is available –Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, United States
If you are looking to return an item please contact the team on this contact page to book your return.
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Alice
Creative Team Leader
“The challenge is keeping our photography as exciting as our watches and straps, I love doing what I love, with an amazing team. The creative team works hard every day to realise our goal of taking an in-store buying experience and bringing this to an international online market.”
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Ben
Head of Product Development
“My creative eye for design is one of my main contributions to our team – respectfully drawing on classic designs, before adding WatchGecko’s ‘twist’. I always try to be progressive, consider how what I do – and how I do it – can be improved, and understand the value behind my designs.”
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Tim
Writer and Editor
“I don’t think I can remember a time in my life when watches weren’t in my life. I’ve been writing about watches online for a handful of years now, enjoying every moment of it. I’m passionate about experiencing the world of watches and translating those experiences via articles and images for the wider audience to consume.”
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Lisa
Order Processing Team Leader
“I’m hard working and organised and have great colleagues around me so it’s a pleasure to work with such a supportive team. My guiding principle is to be efficient and constantly strive for improvement which I do every day. We all work hard but have fun at the same time.”
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Claire
Dispatch Specialist
“It’s good fun working here at WatchGecko, I get to work in a fast paced environment and continuously change between different job roles within the dispatch team which makes every day different from the next.”
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Mitch
Financial Director
“I love helping organisations reach their full potential and it’s a real pleaseure to be part of the team here as WatchGecko has such spectacular opportunities.”
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Customer Service Information for customers in Italy
We are a UK based business but ship internationally around the world every day.
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Customer Service Information for UK Customers
Established since 2010, we are a UK based business situated in the beautiful Cotswold town of Tewkesbury.
